Shop confidently with Serendity's Purchase Protection program
Get a full refund if your item doesn't arrive, arrives damaged, or isn't as described.
Serendity Purchase Protection
Easily get help in the rare case that something goes wrong when shopping from a small business.
What's eligible for Serendity Purchase Protection:
Your order doesn't match the item description or photos
Your item arrived damaged
Your item didn't arrive or was lost in the mail
We’re ready to help if something goes wrong. Here’s how it works:
1、Reach out to the Seller
Contact the after-sales customer service through our email: service@serendity.com, the customer service will reply you within 24 hours
2、Describe the problem you are having
Describe the problem you encountered and our customer service will verify it.
3、We’ll help you reach a resolution
If your order is eligible for Queenway Purchase Protection, you’ll be refunded for your purchase.
（Of course, if you encounter any other problems during the purchase, you can also contact our customer service team, they will be happy to solve any problems for you）